Help and support

We answer in Arabic or English, usually within one working day.

1. Contact us

Patients: for questions about an appointment, a result, a prescription or a bill, contact your clinic. Clinics own their records, so we cannot change them for you.

2. Patients

  • Book a visit: open Find a doctor, search by name, specialty or city, choose a location and a free time, and confirm. The booking appears in My appointments, and the clinic sees it at once.
  • Cancel: open My appointments and choose Cancel. Please cancel early: some clinics charge for late cancellations.
  • See your records: My health and My bills show the records of clinics where you booked in the app. Already a patient somewhere? Ask the clinic for a code and enter it in My profile, under Connect a clinic record.
  • Forgot your password: choose Forgot password? on the sign-in page.

3. Clinics

  • Try it first: the shared demo lets you sign in as a doctor, an assistant, an admin or a patient.
  • Staff accounts: your clinic admin adds staff in Users & access, chooses their roles, and can give a new temporary password to someone who forgot theirs.
  • Apps: 961doctor works in the browser, on Windows, Mac, Android and iPhone. See Apps.

4. Your account and data

5. Report a security problem

If you find a weakness in 961doctor, please email security@961doctors.com with the details. Do not access other people's data or disrupt the service while looking. We reply within three working days and will tell you when it is fixed.